Position Overview
As a key member of the European Account Management team, you will be excellent at client management, which will include; subscription renewals, identifying upsell and cross-sell opportunities, addressing subscriber queries, providing demo’s and completing admin tasks. You will become an expert on both the real estate market and our subscriber base and systems, enabling you to be a highly successful individual account manager within a market-leading news, research, data analytics and technology company.
Job Responsibilities
* As part of the team, you will be the first port of call for any subscribers in your book of business who may have any account issues or queries
* Handle some administrative tasks for your clients, such as pulling subscriber usage reports, cleaning up databases and running product demonstrations with clients
* Relay the value of Green Street’s products to our clients by understanding how our solutions meet their needs, improve the business process and address the gaps of alternative solutions - this will be accomplished through consultative account mapping and regular check-ins with your clients in your book
* Meeting preparation and research to support your own accounts
* Become an expert on both the Green Street product suite and our client base
* Responsible for renewing subscriptions with the aim of account growth and revenue expansion to achieve targets set by the business and Commercial Leadership Team
* Work closely with colleagues across functions and business units to ensure cross-fertilization of ideas, best practices, and training
* Deliver informative presentations confidently and proficiently both face-to-face and remotely
* Ensure that our subscribers receive best in class customer service and are wholly satisfied through proactive communication
* Investigate bugs and technical issues and work with our product management team to resolve
* Work with product management to advise and provide feedback to the wider commercial team and inform clients of new product features and launches
Candidate Profile
* Bachelor’s degree in business, finance or related field preferred and / or commensurate experience
* You are highly motivated, eager to learn, and coachable, with a great attitude
* Continental European languages is a major benefit, but not a necessity
* You have strong analytical and problem-solving skills
* Excellent written and verbal communication and interpersonal skills
* You are disciplined, organised and are used to managing your own schedule
* 2+ years of sales or successful account management experience in leading software, financial services, information services, commercial real estate or other technology-based companies, business-to-business environments preferred
* A strong understanding of financial concepts and principles as they relate to clients’ needs
* Commercially driven in your approach
* Familiarity with Salesforce, Outlook, Mailchimp, Excel
Compensation, Benefits and Work Authorization
In addition to a basic salary, this position is eligible for a performance bonusand benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.
Benefits
* Comprehensive benefits package including company provided medical, dental insurance and cash plan
* Company provided life assurance, critical illness and income protection coverage
* Personal pension plan with matched employer contributions
* Company paid holidays and summer half day Fridays
* Access to employee assistance programme and wellbeing resources
* Tax free cycle scheme and IT equipment
* Season ticket loan
* Company sponsorship to further education
* Flexible work arrangements
Company Overview and EEOC/Diversity
Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. To learn more, please visit www.greenstreet.com.
The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued.
Green Street is an Equal Opportunity Employer
Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Incentive Performance Bonus
+ Incentive Performance Bonus
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