Fixed Term Contract until the end of 2026
Who is Drive DeVilbiss
Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
"Leading the World with Innovative Healthcare Solutions that Enhance Lives"
Summary – Major Purpose of the Role
We're looking for a proactive and customer-focused individual to join our team as an Internal Account Manager. This desk-based role is pivotal in supporting key account customers, ensuring high levels of satisfaction while identifying opportunities to drive sales growth.
Main Responsibilities
* Handle incoming calls from customers.
* Analyse commercial data daily to spot trends and sales opportunities.
* Translate internal reports into customer-friendly formats and communicate insights.
* Manage a small portfolio of accounts, working towards a defined spend target.
* Escalate issues appropriately to internal stakeholders.
* Follow up on customer responses using a structured framework.
* Provide feedback to improve sales and service processes.
* Collaborate with the team to ensure procedures and task allocations are followed.
* Complete product range forms for customers as needed.
* Maintain accurate daily records using CRM tools.
Key Competencies
* Strong IT skills, particularly Excel and internal systems.
* Clear and friendly communication style with both customers and colleagues.
* Self-motivated with excellent organisational skills.
* Comfortable working independently at home and collaboratively in the office.
* Commercially aware with the ability to identify and escalate sales opportunities.
Education & Experience
* Previous experience in a phone-based customer service or account management role is preferred.
* Experience in phone-based sales is a plus.
* Ideal for individuals who are self-driven and efficient in managing their workload.
Why Join Us?
This is a fantastic opportunity to work in a dynamic environment where your insights and initiative will make a real impact. If you thrive in a customer-centric role and enjoy working with data to uncover opportunities, we'd love to hear from you
Why You'll Love Working With Us
We're not sharing the salary just yet, but it's competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised—not just with pay, but with great benefits and support.
Here's what you can look forward to, beyond the salary:
* Generous Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off every year You can also buy, sell, or carry over leave to suit your lifestyle.
* Pension Scheme – Helping you plan for a secure future.
* Employee Assistance Programme – Free, confidential support for your mental, emotional, and financial well-being.
* Bike2Work Scheme – Save money and stay healthy with tax-efficient bike purchases.
* Free Onsite Parking – No stress, no extra cost.
* Long Service Recognition – We celebrate your loyalty and contributions.
* Staff Discount – Enjoy great savings on our products.
* Perkbox Access – Unlock a world of perks, discounts, and rewards to make life a little sweeter.
Equal Opportunities Statement:
At Drive DeVilbiss, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.
We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.
Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Work Location: Hybrid remote in Newtownabbey BT36 4TY