Nextech Group Limited provided pay range
This range is provided by Nextech Group Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Join a fast-paced, customer-focused IT Managed Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance.
About the Role:
As a 2nd Line Engineer, you will play a key role in resolving escalated technical issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support.
Key Responsibilities:
* Troubleshoot and resolve escalated support issues (remote and on-site)
* Monitor client infrastructure using RMM tools and respond proactively
* Deliver project work to time and budget, following best practices
* Configure, install, and document IT hardware (e.g., servers, firewalls, laptops)
* Maintain and update system documentation and change logs
* Escalate complex issues to 3rd line support when necessary
* Support technologies including Windows Server, Microsoft 365, Azure, VMware/Hyper-V, ESET, SonicWall, and Meraki
* Identify sales opportunities and liaise with account managers
Skills and Experience
* Minimum 2 years' experience in a fast-paced MSP or IT support environment
* Strong knowledge of Microsoft technologies (Server 2019+, 365, Azure)
* Experience with virtualization, networking, and security tools
* Excellent communication and problem-solving skills
If you're ready to take the next step in your IT career and want to be part of a driven, supportive, and forward-thinking team, we'd love to hear from you. Apply today
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Customer Service
* Industries
IT Services and IT Consulting, Information Services, and Computer and Network Security
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