Join to apply for the Information Technology Support Analyst role at EG On The Move
Join to apply for the Information Technology Support Analyst role at EG On The Move
Get AI-powered advice on this job and more exclusive features.
This range is provided by EG On The Move. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Role: IT Service Desk Analyst
Location: Blackburn, BB1 2FA
Job Type: Full time Permanent
Company: EG On The Move
About the role:
We are on the lookout for a proactive and detail-focused IT Service Desk Analyst to become a vital member of our dedicated IT team. In this key role, you will act as the first point of contact for end-users, delivering exceptional technical support and ensuring seamless IT operations across the organisation. Your ability to troubleshoot, resolve issues promptly, and provide guidance will empower our teams to stay productive and drive business success.
What you’ll do:
* Provide timely and professional technical support to end-users through phone, email, and in-person interactions.
* Diagnose and resolve hardware, software, and network connectivity issues across operating systems, applications, and devices.
* Assist with the setup, configuration, and maintenance of computer systems, peripherals, and related equipment.
* Accurately document and track support requests in the ticketing system, ensuring issues are resolved within established SLAs.
* Develop and maintain detailed knowledge articles and documentation to improve support efficiency and self-service options.
* Collaborate with IT team members to identify opportunities for process enhancements and system optimisations.
* Conduct user training sessions and create clear, user-friendly manuals to empower employees with IT knowledge and self-service tools.
* Maintain an up-to-date inventory of IT assets, ensuring accuracy and accountability.
* Uphold and enforce adherence to IT policies, procedures, and industry best practices.
* Participate in system upgrades, installations, migrations, and other IT projects asrequired.
What’s in it for you?
Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered:
* Bonus Incentive
* 15% Food to Go Discounts – Greggs, Starbucks, Subway, Popeyes, Cinnabon, Chaiiwala & Sbarro
* Flexible Working Day
* Free on Site Parking
* On site Prayer and Ablution Facilities
* Employee Assistance program
* Support for mental and financial wellbeing
* Life Insurance
* Legal Assistance
* Retail Discounts
* Salary Sacrifice Pension
What we are looking for:
* Proven expertise in trouble shooting & diagnostics
* Experience with tools like ServiceNow, OS Ticket, Autotask
* Understanding of IP addressing, DNS, DHCP, VPNs, Wi-Fi configuration.
* Familiarity with tools like TeamViewer, VNC, Kaseya VSA, Datto RMM
Be a part of it:
As EG On the Move grows, we’re excited to welcome talented individuals to our team. We are about building a workplace where expertise and growth come together. Here, your skills matter, and you’ll have the opportunity to make a real impact. Join us and be part of something meaningful!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Analyst
* Industries
Retail
Referrals increase your chances of interviewing at EG On The Move by 2x
Sign in to set job alerts for “Information Technology Support Analyst” roles.
Manchester, England, United Kingdom 1 month ago
Stockport, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 3 months ago
Manchester, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 2 days ago
Manchester, England, United Kingdom 4 days ago
It Support Technician Apprentice (L3) Nqc Manchester, M4 6ja £14,722.50p/a 37.5hrs/w
Manchester, England, United Kingdom 3 weeks ago
Ashton-Under-Lyne, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 2 days ago
Manchester, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 21 hours ago
Manchester Area, United Kingdom 1 week ago
Blackburn, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 1 week ago
Skipton, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Ribchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 4 days ago
APPRENTICE (LEVEL 3) IT TECHNICAL SUPPORT ANALYST
Manchester, England, United Kingdom 2 weeks ago
Microsoft Data Solutions Support Analyst
Sowerby Bridge, England, United Kingdom 2 months ago
Service Desk Analyst Fixed Term Contract
Clinical IT Support Specialist, Cardiac Services UK
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr