QJob Title: Call Center Agent
Reporting to: Branch Manager
Position Type: Full-time/Part-time
MAIN PURPOSE OF ROLE:
This role includes seeking friendly, enthusiastic, and professional Call
Center Agent to join our customer service team. The ideal candidate will be
responsible for managing outbound calls, assisting customers with
inquiries regarding our products and services, and providing outstanding support throughout the customer experience.
MAIN DUTIES:
Handle outbound calls with professionalism, empathy, and
clarity. Assist customers with inquiries related to our products and
services.
Schedule appointments for Customers.
Address customer complaints, concerns, and issues, providing efficient
resolutions and following up to ensure customer satisfaction.
Maintain detailed records of customer interactions and transactions.
Collaborate with other departments such as sales, operations, and field teams
to ensure seamless service delivery.
Meet key performance metrics, including call handling time, customer
satisfaction scores, and issue resolution timelines.
Ensure that customer interactions comply with company guidelines and
industry regulations.
KNOWLEDGE & SKILL:
Excellent verbal communication skills and a friendly, approachable tone.
Ability to troubleshoot problems and provide solutions in a calm and
professional manner.
Strong multitasking abilities and attention to detail.
Proficient in using computer systems, customer service software, and phone
Systems.
A positive attitude, problem-solving skills, and a passion for helping
customers.
Ability to work well independently and in a team environment.
Flexible to work in shifts, including evenings and weekends, as needed.
COMPETENCIES:
Professional communication skills
Adaptability
Ability to work under pressure
High energy level
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