Job overview
As a Specialty Administrative Assistant, you will work alongside other members of the Head and Neck administration team to provide a high level of support for the Surgical Specialties Division. You will be responsible for booking a wide range of appointments, as well as carrying out a variety of complex administrative duties. Excellent communication skills are essential, with a strong focus on patient care.
The role involves supporting a multidisciplinary team (MDT) including Speech and Language Therapy, ENT, Oral and Maxillofacial, and Dietitians.
This is a full-time position. Following an initial period of training, you will be required to work on-site a minimum of three days per week.
Main duties of the job
As a Specialty Administrative Assistant, you will act as the first point of contact for patients, members of the public, and healthcare professionals from outside the division. Delivering an excellent standard of customer service is essential, and you will be expected to be consistently friendly, helpful, and approachable, ensuring a positive experience for all patients.
You will work closely with doctors and nursing staff to provide comprehensive administrative support that enables the effective delivery of clinical services within the department. Knowledge of NHS cancer pathways and guidelines would be desirable.
We are seeking an individual who is hardworking, motivated, and committed to working collaboratively with colleagues. The role requires the ability to learn and carry out a range of administrative functions, as well as to actively contribute ideas and feedback to support continuous service improvement.
Applications will only be considered from candidates who have the legal right to work in the UK. Please note that this post does not meet the criteria for sponsorship under UK Visas and Immigration regulations, and therefore sponsorship cannot be offered.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
·University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
·National Hospital for Neurology and Neurosurgery
·Royal National ENT and Eastman Dental Hospitals
·University College Hospital Grafton Way Building
·Royal London Hospital for Integrated Medicine
·University College Hospital Macmillan Cancer Centre
·The Hospital for Tropical Diseases
·University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.