About the role
Title – Control Room Operator
Pay Rate – £12.36 per hour
Location – Salford
Shift Timings –Full time, Must be able to work days and nights
Are you ready to play a pivotal role in safeguarding people, property, and processes? We are seeking a
Security Control Centre Operator
to join our team and provide expert support to our group’s security operations. This is a dynamic position where professionalism, vigilance, and customer service excellence come together to ensure the highest standards of safety and efficiency.
What will you get in return?
Please note all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer
20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
Your main responsibilities may include:
Planning and implementation of forward scheduling / reaction to short notice cover requirements
Ensure initial scheduling of new employees completed within an acceptable timeframe
Monitor & supervise the delivery of customer support requests ensuring deadlines are met
Assist in maintaining a safe working environment for all employees
Assist in the monitoring of alarm and CCTV system providing appropriate response to un-planned events
Remain alert at all times in the maintenance of the Control Room integrity and in the protection of its assets
Complete all reasonable management requests
Compete Rotas for all Sodexo sites
Ensure Book On / Off and Welfare check calls are completed Incident report writing for any incident that occurs to the highest level
Escalate incidents where required
Monitor Risk Watches to ensure officers in high risk locations are safe and well
Monitor the mailbox continually throughout the shift
Complete Penetration tests to the highest level
To succeed in this role, you will need the following:
Valid SIA licence DS / SG minimum and CCTV Licence
Clear & concise written work including report writing
Good Analytical skills
Methodical and thorough approach to work maintaining attention to detail
Able to prioritise workloads & manage time efficiently and effectively
Data management & input
Organised & able to take the initiative
Negotiation skills
Ability to communicate effectively with all levels of employees and customers
Competent with different types of operational systems
Any candidate must understand and thrive on working in a customer focused environment
High personal standards
Able to proactively plan training activity / events and mitigate potential barriers to success
Strong interactive communication skills
Knowledge of TimeGate would be advantageous but full training will be given
About our company
At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress