We have an exciting opportunity to work as a Housing officer within the Estates team.
Within the framework of the neighbourhood model, council policy and appropriate legislation, this involves providing council tenants with information, advice, and guidance in order to support and enable them to sustain their tenancies and contribute to the maintenance of a safe neighbourhood. Support and enable tenants to exercise their rights and fulfil their responsibilities as a tenant of the council particularly in regards to care and use of open spaces, communal areas and shared amenities.
For further information or if you have any queries about the position please contact Kristie Burdett on 01603 987890.
Job Description
Provide and deliver a programme of work to ensure that housing open spaces communal areas and amenities are safe, clean and available for the enjoyment of all council tenants and leaseholders. With the support of the team leader, manage an estates case load, assessing risks, and using discretion and guidance to develop interventions in partnership with tenants.
Work creatively and collaboratively with other council colleagues, community networks and tenants to secure additional resources to develop, enable and deliver estate improvements including those carried out by tenants/residents. In particular, carry out visits as required to support and help sustain clean and safe open spaces, communal areas, amenities and services. Including undertaking
* Estate audit with tenants reps
* Contract checks with internal colleagues and contractors
* Health and safety checks
* Communal area visits and health checks
* Other visits supporting the good management and maintenance of properties and estates
* Identify and take responsibility for reporting health and safety, safeguarding or other issues of concern and to be generally vigilant when out and about on our estates
Responsibilities
Review policies and procedures, regularly supporting own and others ability to work with innovation, flexibility and to adopt a common sense approach.
Actively contribute to service improvement by suggesting and participating in working groups and trialling ways of working to improve services.
Participating in discussions at all forums to advocate and achieve better outcomes for all customers. Be responsible for mentoring and training new members of staff as required.
Use customer insight to deliver effective and timely communications, in a variety of formats, to customers and other parties. Positively liaise with internal and external partners and agencies to promote positive and effective partnership working with all stakeholders to achieve the best outcomes.
Support and empower active tenant and leaseholder groups. Attend and positively participate in external meetings, some of which may be outside of normal working hours.
Positively promote and empower resident involvement, supporting participation by a diverse cross-section of residents within our neighbourhoods. Contribute and respond effectively to queries from MPs and Councillors. Actively collect and update data systems, support performance monitoring and improvement.
Prioritise and plan work effectively, maximising time and other resources available and ensure performance targets, outputs and outcomes are met.
Devise and deliver appropriate plans to deal with neighbourhood issues. Comply with council’s health and safety policy ensuring the use of the lone worker system when out on visits.
Actively and positively contribute to team working, problem solving and decision making in the team.
Skills Required
Experience of working in a housing focused service or a similar/associated role or similar field.
Good knowledge of the concept of social housing and the role of the council as the landlord.
Knowledge and understanding of rights and responsibilities of introductory and secure tenants
Awareness of the principles of contract and project management.
Understanding of an outcomes and solutions approach to work
Good IT skills.
Be able to proactively manage and deliver excellent customer service.
Operate a PC, use of standard Microsoft Office software.
Ability to develop competence in the use of new software necessary for the management of the council’s housing stock and tenancies.
Work positively with and motivate resident groups.
Prioritise work in accordance with service needs.
Ability to convey empathy with residents/groups avoiding imposing own values and attitudes.
Operate within policies and procedures but with the capacity to apply professional judgement.
Approach work in an organised methodical way with excellent attention to detail.
Complete tasks and respond to residents enquiries.
Work in a self–motivated environment but also contribute effectively to the needs of the team.
Be committed to neighbourhood issues and resident’s needs.
Communicate effectively with people on a variety of levels.
Speak to groups, to make representations and lead where necessary.
Put complex issues into clear simple language, with good use of language and grammar.
Contribute to the work of the Neighbourhood Services Team.
Contribute to required standards and ensure effective team behaviour (working in accordance with council values and the council’s Code of Conduct).
Work in a fast paced environment with shifting priorities.
Educational Requirements
A good general level of education at GCSE A/AS level or higher or equivalent.
Evidence of continued professional development
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
* All employees are eligible to join the Local Government Pension Scheme (LGPS)
* Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
* In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
* Norwich City Council supports its employees through the provision of occupational health and employee assistance support
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