Your new company Hays is seeking an experienced Officer to join a well-established client based in Northallerton. Your new role Identify improvements from complaints and be able to suggest changes to improve services Provide an effective complaints service for any complaint that goes through the complaints process. Acknowledge all complaints and be the support of customers and colleagues throughout the process. To be the main point of contact for any customer that raises a complaint. To communicate regularly with the customer, thereby developing trust and confidence in the customer. Co-ordinate a complaint between the customer and the investigating officer; including ensuring that the customer complaint is fully defined, and the desired resolution clearly articulated, and setting customer expectations about our responsibilities as the homeowner.' and to establish if the customer has any reasonable adjustments that would support and ensure fair access to and an equitable outcome from the process. Coordinate and support the effective management of all complex stage one complaints. Assist investigating officers to write thorough, comprehensive letters of high quality to customers. Managing the complaints process in Salesforce, taking the lead on identifying system improvements and liaising with colleagues to implement them.What you'll need to succeed Experience of directly delivering customer complaints resolution in a soci...