SDUK's brands include the Nations favourite cheese brand Cathedral City plus other well-known butter & spreads (Clover, Country Life, Vitalite, Utterly Butterly), functional ingredients and dairy free products.
This position, internally titled as Customer Operations Technician, is a key role within our Customer Operations Department, working closely with various stakeholders across our UK sites, our third-party logistics (3PL) and our retail partners, many of which you will know.
The key focus of the role is to ensure order fulfilment and on-time deliveries to our customers, acting as a dedicated point of contact for all enquiries in relation to sales order management and transacting a high level of accuracy within established timelines.
Working within a wider team of experienced and supportive colleagues from different backgrounds, well look to you to bring resilience and a customer focused approach to problem-solving. We are always looking to challenge the status-quo with an ongoing focus on continuous improvement opportunities something you will be involved in.
This role is working 30 hours over a 4-day week including weekends.
YOULL MAKE CONTRIBUTIONS THAT MATTER BY
Identifying potential and actual service issues, and resolutions where possible and co-ordinate communication with the customer and relevant internal departments
Participating in customer and corporate initiatives, focusing on increasing supply chain efficiencies
Receiving, validating and processing customer orders
Investigating and managing incidents on delivery and pro-actively resolving ongoing issues to improve service levels
Managing promotional activity by ensuring that correct product codes and effective dates are maintained on the system
Working with technology to support with KPI reporting
Collaborating with colleagues to support the overall success of the customer operations department
Identifying, initiating, documenting, and implementing new business processes and procedures to promote continuous improvement within supply chain and order management
YOURE BEST SUITED FOR THE ROLE IF YOU ARE
Experienced within a customer service position with an understanding of sales administration within manufacturing, supply chain or logistics processes
Able to demonstrate high attention to detail with order processing
Experienced with prioritising your workload and supporting colleagues with challenges within a fast-paced environment
A proven problem solver
Comfortable using date interfaces, ERP systems, and able to manipulate data with MS Excel spreadsheets
A confident and competent communicator with internal and external stakeholders at all levels
Comfortable working weekends and 2 days in the week
WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH
Bonus scheme paid quarterly
Autonomous and inclusive working environment
Opportunities for progression within the UK and overseas
Enhanced employer pension contributions
Health cash plan - claim money back towards essential healthcare such as dental, eye care etc.
Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing
Long service recognised every 5 years
Life assurance up to 4 x contractual pay
Discounted branded products
Free, onsite parking
Individual allocated lockers
Subsidised staff restaurant
25 holidays + 8 bank holidays (pro rata)
One paid workday a year to volunteer for a local community or charitable institutions of your choice
Opportunity to swap traditional UK holidays for dates significant to your cultural and religious beliefs
My Staff Shop - access to exclusive benefits, free advice and savings -providing great discounts from thousands of the UKs largest retailers & service providers
For additional information on our benefits please go to uk.saputo.com/en/careers/employee-benefits
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team.
To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process.
We are an accredited Disability Confident Employer where we strive to ensure our site is inclusive and accessible for all.
This role has been assessed and isnt eligible for visa sponsorship
Agencies - Thank you for your interest in working with Saputo Dairy UK. We have a PSL who will be supporting us if needed. We do not pay fees or acknowledge any CVs supplied to Saputo Dairy UK unless you have been briefed on the role by a member of the Talent Acquisition Team.
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