Description
As Head of Operations, you will be responsible for a large team of resources. These resources range from SDMs (Project managers) to site managers along with DLO and LDPs (sub-contractors).
You will provide operational leadership – ensuring that the annual work volume is delivered safely, on time, within budget and to our Client’s expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a ‘right first time’ approach.
Satisfaction of customers is measured through a new regulatory measure called CSAT. You will work closely with the client to influence a dramatic improvement in the CSAT measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s services.
Collection of Data and a right first time (RFT) measure is critical to ensure that all works that have constructed are captured and digitised with the Client’s SLAs.
Key Responsibilities
* We are looking for someone to ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations
* We are looking for someone to demonstrate proactive leadership behaviours to influence improved CSAT ratings from customers, understanding any low performance ratings and sharing best practice with everyone
* We are looking for someone to manage the outcome and visit customers where low satisfaction ratings have been given or to resolve complex complaints and issues directly with them
* We are looking for someone to ensure compliance with the clients’ technical standards and specifications as well as the Network Plus standards of service and quality systems
* We are looking for someone to ensure that the health and safety competence of any sub-contractors, employed are assessed prior to commencing work
* We are looking for someone to assess the risk associated with our operations and ensure that the correct site-specific method statements and risk assessments are completed and in place for all types of work on the contract
* We are looking for someone to oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client’s needs
* We are looking for someone to lead the operational resources deployed on this contract, including sub-contractors, and motivate where appropriate
* We are looking for someone who will demand safety and competence, including training requirements, pushing for improvement across all teams
Experience and Qualifications
* Health & Safety qualification an advantage
* Relevant qualifications and authorisations
* Experience of working in Utilities, specifically Gas
* Supervisor Street works qualification
* Deep Excavation knowledge and experience
* Good verbal communication skills
* Good management skills
* Financial and commercial awareness
* Proficient IT skills, including Microsoft Excel and Word
* Full UK Driving Licence
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.