This role is crucial to the smooth running of the customer experience and will be accountable for providing a first class visitor experience every time. You will be responsible for responding to customer queries, developing membership sales, booking and upselling tickets for Rep productions, and providing information about the Rep and the local area. You will be an ambassador for The Rep and represent the company mission, vision and values in every customer interaction.
Our ideal candidate will have excellent communication and customer service skills, experience working in ticketing, and be able to use a range of computer applications confidently and accurately. You will need a positive helpful attitude, be able to assess situations to make appropriate decisions, and be able to work evenings and weekends. Certifications in first aid and BSL are desirable.
The deadline for receipt of applications is Wednesday 10th September 2025 at noon.
Interviews will be held on Wednesday 17th September at the Rep.
Terms & Conditions
Period of Work: This is an ongoing, fully flexible, zero hours agreement. You will provide availability and be engaged by the business based on that availability, as and when required. Hours may be scheduled on daytimes, evenings and weekends.
Pay: £12.60 p/hr
Holidays: Your paid holiday entitlement is 5.6 working weeks per annum pro-rata. Your holiday pay will be calculated at 12.07% of your earnings. Holiday pay is paid in the month in which the hours are worked.
For further details about the role and to apply visit our website here.
Working with us you would be able to access the following benefits:
* Holiday entitlement of 5 weeks plus bank holidays
* A day off for your birthday
* Free-to-use employee assistance service
* Staff ticket discount (when available)
* Staff discount in The Rep food and drink outlets (when available)
* 25% Season Ticket discount on parking at Q-Parks
* £5 day rates at Utilita Arena North and South Car Parks
* Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans
* Opportunities to attend shows, including press nights and other complimentary tickets, to enhance your experience and engagement as an employee and ambassador.
If you have any questions, reach out to us at reptalent@birmingham-rep.co.uk.
We particularly welcome applicants from the global majority and D/deaf & disabled communities, as these groups are underrepresented and we want our team to reflect the communities we serve.
The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. All prospective employees and volunteers will undergo thorough assessments as part of our safer recruitment practices.
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