Prospectus is delighted to be supporting our client in a search for a highly skilled Senior Project Manager - Fulfilment to lead the end to end transformation of fulfilment operations. This is a critical, high stakes programme to transition a long standing fulfilment provider that underpins fundraising campaigns, banking and donor communications, warehouse operations, merchandise, health information distribution and call handling. The role will safeguard over £2m of annual income while ensuring continuity, compliance and an excellent supporter experience.
As the senior delivery lead, you ll independently design and drive the programme from discovery and tender through to supplier mobilisation and stabilisation. Given the charity s longstanding relationship with its current provider, you ll need to be investigative, intuitive and comfortable operating where documentation may be incomplete.
You ll act as the central project manager and driver, coordinating multiple teams and complex dependencies across Fundraising, Supporter Care, Technology, Finance and Governance, while managing supplier relationships with authority and confidence. With no direct line management, this role relies on influence, judgement and the ability to challenge timelines and expectations constructively, particularly where pace could introduce unnecessary risk.
This opportunity suits an experienced programme or fulfilment leader who has successfully transitioned complex operational services before and understands the risks inherent in income processing and supporter journeys. You may come from the charity or commercial sector, but you ll bring credibility, resilience and a sharp eye for process improvement and opportunity. If you thrive in ambiguity, can balance urgency with rigour, and want to deliver a programme that truly matters, we d love to hear from you. Hybrid working applies, with some London Bridge attendance and supplier site visits.
To apply please submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.