Job Description
Housing Solutions Officer
* Salary: £15.48 per hour (PAYE) or £20.07 per hour via Umbrella
* Location: Sheffield
* Job Type: Full-time, Temporary
Our client seeks a Housing Solutions Officer to join their Housing Advice and Options Service team. This role offers a fantastic opportunity to make a significant impact in the lives of households in need. You will provide tailored housing advice, assess housing needs, and work towards homeless prevention and suitable accommodation solutions.
Day-to-day of the role:
* Provide comprehensive housing advice and assess households in housing need.
* Work within a statutory framework to progress cases in line with legal requirements.
* Collaborate with internal and external partners to assess circumstances and investigate cases thoroughly.
* Utilise excellent negotiation skills to manage complex situations and stay calm under pressure.
* Balance empathy and understanding with managing customer expectations within the limits of available accommodation resources.
* Work in a supportive environment alongside skilled and experienced officers, seniors, and managers.
Required Skills & Qualifications:
* Demonstrated customer focus with the ability to prioritise and organise work effectively.
* Excellent communication skills and the ability to work well independently and as part of a team.
* Resilience and a strong work ethic, with a keenness to learn and grow within the role.
* Commitment to equality, diversity, and inclusion, aiming to reflect the diverse community served.
* Ability to handle pressure and complex situations with professionalism.
* Willingness to complete an Enhanced Disclosure and Barring Service Check.
Benefits:
* Supportive team environment with experienced professionals.
* Opportunities for personal and professional development.
* Opportunity to contribute to meaningful work in housing and support services.
To apply for the Housing Solutions Officer position, please click 'Apply now' and submit your CV.