Company Description Our mission at Mercure Oxford Hawkwell House is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you will have:
Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
Discounted hotel rates all over the world in Accor Hotels
Continuously learn and develop yourself with our Accor Academy
Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your potential
Job Description Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
Maintain high level of knowledge of competitors product
Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Liaise with banquet team to ensure correct set-up of function to meet clients needs
Arrange site inspections for potential clients
Promote positive relations with guests and attend to all requests expediently and courteously
Acknowledge and handle guests complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
Follow-up with in-house events to ensure on-going service to the guest
Develop professional relationships with key players in the designated Market segment to build business
Maintain good relationships with counterparts at competing hotels
Up-sell and promote hotels facilities and services at every available opportunity in order to maximize sales revenue
Qualifications - Flexibility
- Responsive
- Service minded and guest oriented
- A thorough and methodical approach
- Ability to identify problems
- Attention to detail,
- Dynamic
Additional Information Your experience and skills include:
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collectively as part of a team
Add diplomas/certifications required if needed
Must be eligible to live and work in the United Kingdom
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