Applicant Requirements Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service. We need individuals who have the drive and passion to make a difference to peoples lives, but also the personal resilience to work in a high-pressured environment. You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education. Successful candidates must possess GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4).
This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature. Our comprehensive training programme: 9 weeks Training (7.5 hours per day unless otherwise stated) Is full time, even for part time applicants Has a must attend policy, with no annual leave being permitted during this period. Can be social or unsocial (details/options provided once successful at application) Comprises of classroom and observing and mentoring periods within the working environment. Is designed to fully support full transition to call handling independently Training schedules Weeks Classroom Training, Monday - Friday, 08:00 - 16:00 / 16:00 - 00:00 Week 4 & 5 Mentoring, this will be a variable shift pattern whilst you shadow your coaches shifts Weeks 6 - 9 Diamond Pod, variable shift pattern Further Information If you are successfully shortlisted, you will be required to complete an online Psychometric test as part of the recruitment process.
All successful applicants will be required to undertake an Enhanced DBS check for adults and children. Our courses are in high demand and we only have limited capacity per course, we do receive large amounts of applications, therefore we cannot offer every application an interview.