Reporting to the Helpdesk Manager and working as part of a small team, Key Account Co‑Ordinators are responsible for the smooth running of our top National Account clients and their reactive glazing needs.
Working within a fast paced office environment, the National Account Co‑ordinators responsibilities and duties of the role include but are not limited to:
* Receipting and logging of jobs on Enterpryze system
* Updating of customer portals providing management information and key updates
* Producing and uploading of quotations/invoices to customer portals
* Providing support to the Account Managers/Head of National Accounts through varying administrative tasks when needed
* Liaising with branches and subcontractor network to ensure jobs are completed efficiently
Skills and qualifications:
* Industry knowledge advantageous
* Knowledge of SAP advantageous (Sales and Service Management element)
* Data Entry Skills
* Organisation and time management
* Analyzing Information
* Verbal Communication
* Reporting Skills
* Managing Processes
* Customer Focus
The ideal candidate for this role will need to be calm when under pressure, show strong customer service skills, be fully computer literate due to the varying customer portals used and have an eye for detail. Working within a small team, the success of the department is dependant on each team member working closely and supporting each other to ensure customer satisfaction.
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