Bank Community Health Navigator – Peasedown
Looking for flexible work that still makes a real difference? Step in where support is needed most. As a Bank Community Health Navigator, you’ll play a vital role in connecting people to the right community health services at the right time, providing essential support during key service hours. Based at Peasedown Saint John, you’ll work within the BSW (B&NES, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA), acting as a trusted first point of contact for patients, the public, healthcare professionals and colleagues.
This bank role supports service delivery between 8:00 am and 8:00 pm, with particular demand for staff able to cover:
* 12:00 pm – 4:00 pm
* 4:00 pm – 8:00 pm
You’ll deliver a professional, efficient and compassionate service via telephone, email and post, guiding callers through services and providing clear advice, reassurance and effective signposting. The role involves accurately recording contacts and follow‑up actions within clinical records, managing paper and electronic referrals, and ensuring patients are triaged in line with agreed pathways and protocols.
This is a fast‑paced, frontline bank role, ideal for individuals who can adapt to service demand while maintaining high standards of care. You’ll need strong administrative skills, excellent communication, great attention to detail, and confidence handling sensitive and confidential information with empathy and professionalism.
Main duties of the job
* Act as the first point of contact for service users accessing the BSW Community Health Services SPA.
* Handle incoming calls with empathy and professionalism, assessing information, determining urgency and directing enquiries appropriately.
* Manage sensitive and complex information confidentially, working closely with clinical colleagues when required.
* Accurately update patient records and key IT systems, including processing referrals and correspondence.
* Book, cancel and reschedule clinical appointments, ensuring waiting‑time targets are met.
* Identify and escalates urgent or incomplete referrals to the appropriate healthcare professionals.
* Provide administrative support to clinicians and managers, helping services run smoothly.
* Work flexibly as part of a supportive team, contributing to service priorities as needed.
Benefits and Working Conditions
* Hourly rate of £13.64.
* Free tea, coffee and milk at the base location.
* Access to My Reward Hub discounts on everyday purchases and other rewards.
* Flexible payment – access to wages as you earn them.
* Support for mental and physical wellbeing, including online and face‑to‑face help, activity challenges and post‑trauma support.
* Access to eLearning and career development opportunities through the Learning Enterprise.
Qualifications and Experience
* GCSEs (or equivalent) in Maths and English at Grade AC.
* Previous administrative experience.
* Confident use of IT systems, strong keyboard skills and attention to accuracy.
* Good working knowledge of Microsoft Office (Outlook, Word, Excel).
* Strong communication and interpersonal skills, able to communicate clearly both verbally and in writing.
* Ability to work with sensitivity, discretion and confidentiality.
* Well‑organised, able to prioritise tasks, meet deadlines and work effectively in a busy environment.
* Able to work well independently and as part of a team.
* NVQ Level 2 in Administration and/or Customer Services (or equivalent).
* Previous experience within health or social care.
* Knowledge of medical terminology.
* Experience using clinical systems or databases.
Additional Requirements
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.
Equal Opportunities
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident and Committed company, working to provide facilities, work‑environment adjustments and technical solutions to be inclusive for everyone.
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