Lettings Property Consultant
Permanent, Nottingham, 28,000 to £35,000 (doe), Full Time, Office-based
Harper Recruitment is delighted to be recruiting on behalf of a successful and well-established lettings company in Nottingham. We are seeking an experienced lettings professional to support the effective management of their property portfolio, ensuring a seamless and professional service for both tenants and landlords.
Roles & Responsibilities
* Build and maintain positive, professional relationships with landlords and tenants, resolving issues with empathy, fairness, and efficiency.
* Ensure all managed properties comply with current housing legislation & safety.
* Manage rent arrears, serve and process relevant Section Notices, and provide guidance in line with current property legislation and best practice.
* Effectively prioritise and organise a demanding workload, maintaining accurate records, databases, and Excel-based reporting systems.
* Develop strong partnerships with contractors and service providers, ensuring maintenance works are completed promptly and to a high standard.
* Support business growth by delivering exceptional service, encouraging client feedback, and securing positive reviews and testimonials.
* Consistently provide outstanding customer service, demonstrating professionalism, integrity, and a solution-focused approach.
* Oversee a diverse portfolio of residential properties, ensuring assets are well maintained and tenants enjoy a positive living experience.
* Act as the primary point of contact for tenants, responding to enquiries, addressing concerns, and resolving issues in a timely manner.
* Coordinate repairs, maintenance, and property inspections, liaising with contractors to ensure quality workmanship and cost-effective solutions.
* Manage end-of-tenancy procedures, including deposit negotiations and claims, ensuring full compliance with current legislation.
* Proactively advise landlords on property improvements, upgrades, and preventative maintenance to protect and enhance their investments.
* Foster long-term relationships with landlords and tenants alike, delivering a reliable, responsive, and high-quality property management service.
What we are looking for
* Solid experience within a lettings role (Residential)
* Experience managing relationships with landlords & tenants for a varied portfolio
* Exceptional communication, customer service & time management skills
* Full UK Driving Licence & Own Vehicle
* ARLA-Qualified
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