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Customer Sales Agent – The Westin London City
The Westin London City boasts an impressive riverside location overlooking the historic Thames, the Shakespeare’s Globe and the striking Tate Modern. Our luxury spa hotel offers 226 guest rooms, suites and residences, all impeccably designed. Guests enjoy our Westin services and amenities.
Our mission is "To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves." At The Westin London City, our employees are at the heart of bringing this mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride, by providing an enriching and supportive work culture.
Location
60 Upper Thames Street, London, EC4V 3AD
Responsibilities
* Be proactive and anticipate guests’ needs, ensuring all correspondence related to reservations is handled accordingly.
* Be fully conversant with the hotel’s facilities, services and special promotions, and pass this information on to guests whenever the opportunity arises to maximize hotel sales.
* Work in accordance with the rooms and rate strategy and ensure that all SOPs comply with any revenue/finance audit.
* Develop a good working relationship with all departments in the hotel.
* Show willingness to take on additional responsibilities when necessary.
* Support the Reservations office during staffing shortfalls by taking on additional tasks and projects.
Qualifications
* Excellent written and verbal English, with strong communication and interpersonal skills.
* Enthusiastic, self‑motivated, with excellent team spirit.
* Computer literacy and Opera PMS knowledge is essential.
* Take pride in what you do.
* A team player.
* Excellent customer service skills.
* Marriott Operating systems knowledge is desirable, but not essential.
Benefits
* Flexible working (subject to role and probationary review)
* Staff accommodation rates across UK (Marriott & 4C Group Hotels)
* Free meals on duty (saving you £1,000 per year)
* Life Assurance Covers
* Cycle to Work Scheme
* Technology Scheme
* Health Cash Plan (HSF)
* Referral Bonus Scheme
* Workplace pension scheme
* Access to Employee Assistance Program (EAP) and Wellbeing Support
* Eyecare vouchers
* Private Medical Insurance
* Continuous Learning & Development opportunities
* Recognition Programme
* Opportunity to attend social events
Equal Opportunities
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
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