Can you inspire others to give a Grand, warm welcome to our guests every time?
The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests.
As Assistant Reception Manager you will bring your personality and flair to help lead our team to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
What The Role Involves
* Promote an always welcome and professional image to the guest, and give full co‑operation to any guest requiring assistance, forging great relationships
* Motivate the team by leading from the front with confidence; being dynamic and positive at all times
* Direct and coordinate the activities of the front desk to ensure the team is efficient and runs smooth operations in order to produce excellent feedback and guest satisfaction
* Listen to any issues a guest may have, contacting the appropriate individual or department as necessary to resolve guest issue
* Make sure the team is well‑trained, friendly and offers great engagement and efficient check‑in and check‑out service for guests
* To be fully conversant in all hotel and local amenities, and be polite, courteous and helpful to guests at all times
What You Can Bring To The Role
* Strong leadership skills, as demonstrated in a similar role within a front of house setting
* Warm and genuine nature, someone who can make people feel at ease
* To be able to confidently, clearly and politely pass information to all guests
* Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
* Highly customer‑service oriented
* Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
Benefits
Pay & Benefits
At the Grand Hotel Birmingham make every effort to reward and recognise the loyalty and hard work you provide by offering the following:
* £31,500 per annum - 40 hours over 5 days, including evenings and weekend shifts - plus gratuities and service charge to help your earning potential
* Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
* Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
* Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
* Earn extra cash through our employee referral scheme.
* Free, freshly cooked meals from our chefs, available twice a day across service periods
* Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
* As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
* We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
* Inclusive multifaith prayer room accessible any time for all team members
* Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
* Take advantage of career development opportunities and apprenticeship programmes
* Regular team appreciation events and monthly recognition programmes
* Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
* 31 days holiday each year (increasing annually up to 33 days)
* Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
* Venue closure over the Christmas period allowing you time off to enjoy the festive season
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