2nd Line Support Tonbridge Up to £35k Hours: Monday – Friday, 8:30am – 5:30pm (with overtime paid for additional project work) It is essential for this role that you have a full driving license. Are you ready to take the next step in your IT support career? Do you enjoy solving technical challenges and supporting people with their IT systems? Are you looking for a role where you can build on your existing skills, gain further training, and work with the latest technologies? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team. What you will be doing * Providing 2nd Line remote and onsite support to a wide range of customers * Acting as an escalation point for 1st Line engineers * Assisting with installations and project work across core technologies * Prioritising and resolving tickets in line with SLAs * Creating and maintaining technical documentation * Contributing to the Out of Hours rota when required What they’re looking for * Ideally, experience working in an MSP or IT service environment * A confident communicator with excellent customer service skills * Strong troubleshooting and problem-solv...