Job Description
Job Title: 2nd/3rd Line Engineer
Location: West Midlands – 4 days a week on site
Contract Type: 3-Month Contract (Inside IR35)
About the Role:
We are seeking a highly skilled and experienced 2nd/3rd Line Engineer to join our team on a 3-month hybrid contract based in the West Midlands.
The ideal candidate will have extensive experience with the Microsoft 365 (M365) stack and a strong understanding of Salesforce support. This role is crucial in ensuring the smooth operation and support of our IT infrastructure and applications.
Key Responsibilities:
* Provide 2nd line support for all IT-related issues, ensuring timely resolution and minimal disruption to business operations.
* Manage and support the M365 stack, including Exchange Online, SharePoint, Teams, and OneDrive.
* Offer support and troubleshooting for Salesforce, assisting users with any issues and ensuring optimal performance.
* Collaborate with 1st line support to escalate and resolve complex issues.
* Maintain and update documentation related to IT processes and procedures.
* Participate in the deployment and configuration of new systems and applications.
* Ensure compliance with IT policies and procedures, particularly those related to security and data protection.
* Provide training and guidance to junior team members and end-users as needed.
Key Requirements:
* Proven experience in a 2nd line support role, preferably in a senior capacity.
* Strong expertise in the Microsoft 365 stack (Exchange Online, SharePoint, Teams, OneDrive).
* Experience with Salesforce support and troubleshooting.
* Excellent problem-solving skills and the ability to work under pressure.
* Strong communication skills, both written and verbal.
* Ability to work independently and as part of a team.
* Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Salesforce Administrator) are a plus.
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