About Princes The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.
Role Description
The purpose of this role is to provide comprehensive technical support for our HR systems, specifically OneAdvanced Time and Attendance (TMS), Flexipay and Sage People Salesforce system. In this role, you will be responsible for managing support calls with the relevant IT vendors, troubleshooting technical system issues and implementing changes to meet evolving business needs.
Key Responsibilities:
Issue Management:
* Serve as the primary point of contact for HR system support tickets, addressing user inquiries, issues, and requests in a timely and professional manner.
* Working with the IT Service Desk you will help prioritise and triage support tickets based on urgency and impact on business operations.
* Collaborate with internal stakeholders and external vendors to escalate and resolve complex technical issues.
* Conduct thorough analysis of system issues, identifying root causes and implementing effective solutions to ensure system stability and functionality.
* Develop and maintain documentation of configuration and troubleshooting procedures.
Change Management:
* Work closely with HR stakeholders and the HR Systems Analyst to configure and customise HR systems, including OneAdvance Time and Attendance and Sage People Salesforce systems, to meet evolving business needs.
* Collaborate with the IT vendor partners to manage system upgrades, patches, and enhancements, ensuring minimal disruption to business operations.
* Develop complex reports and manage mass changes to data via the relevant system upload process.
* Manage changes through the IT Change Management process including coordinating IT testing, user acceptance testing (UAT) and obtaining formal sign off before applying changes in the live environment.
* Proactively identify opportunities to optimise system performance, streamline processes, and enhance user experience.
* Participate in cross-functional projects and initiatives to support the strategic objectives of the HR department and the organisation as a whole.
Role Requirements
Knowledge
* Previous experience providing technical business systems configuration or development support is essential.
* Knowledge of Sage People Salesforce desirable but not essential.
* Knowledge of OneAdvanced (Mitrefinch) Time & Attendance (TMS)
* is desirable but not essential.
* Understanding of HR processes would be extremely desirable.
* Any core functional business analysis experience would be desirable but not essential.
* Strong understanding of change management principals and application.
* Competent user of Microsoft Office applications is a must.
Skills
The HR Solutions Developer will be expected to have experience in some but not all of the following areas. Specific skills are less important than a technical aptitude as appropriate training will be provided.
Technical Support Skills:
* Database Management and Querying
* System Configuration
* Reporting and Analytics
* Scripting and Automation
* Integration and APIs
* System Administration
* HR Domain Knowledge (Technical Context)
Benefits:
* 25 Days Annual Leave
* Car Parking Pass
* 14.5% Pension – 5% employee opt in / 9.5% employer
* Flexible Holiday Option - Buy 5 Additional Days
* Enhanced Family Friendly & Carers Policies
* Life Assurance Cover
* Private Medical Insurance
* Critical Illness Cover
* Learning & Development Opportunities
* Potential Corporate Incentive Scheme (company performance based)
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At Princes we are committed to making all stages of our recruitment process accessible to all candidates (including application). Please let us know as soon as possible of any additional support or reasonable adjustments you require through the recruitment process by emailing Recruitment@princes.co.uk
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