Receptionist Overview
To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. As a Receptionist working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check-in/out process and handling enquiries swiftly and efficiently. You will directly affect guests' impressions and experiences of staying at Elite Hotels. Although specific hotel reception experience is not essential, you will need to understand what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Receptionist Key Responsibilities
* To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both external and internal guests.
* To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
* To ensure that quality standards within the Guest Service Team are maintained and wherever possible improved upon. Red Star and Elite Standards to be the benchmark in all measurements.
* To ensure that all staff use Fidelio Opera PMS, Concept and Squirrel POS to maximum effect, ensuring that all Reception Staff are fully conversant in all appropriate functions.
* The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitality
At Elite Hotels we maintain high standards of service and welcome candidates who are committed to delivering outstanding guest experiences.
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