Team Leader - Quality Control
KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Repair Operations
Type of employment: Permanent employment
Function: Service & Repair
Location: Southend-on-Sea, England, United Kingdom
As a Team Leader working in our Medical Repair Service (MRS) Centre, you will play a key role in safeguarding the quality, safety, and efficiency of the repair services we provide to our customers and their patients. Leading a team of skilled technicians, you will be responsible for championing our core values, ensuring they are reflected in every action, decision and interaction within your team.
Your responsibilities
* Safety
o Responsible for ensuring your team work in a safe and healthy environment, that they are compliant with the relevant health, safety and environment procedures including PPE and waste disposal.
o Promote a culture where Accidents, Near Misses, Potential Near Misses are reported, prioritising corrective actions and escalation where required.
o Ensure that Risk Assessments are carried out, reviewed and are up-to-date.
* Delivery
o Ensure that customer satisfaction is met by delivering the committed repair duration turnaround targets.
o Effective management of staff utilisation and capacity planning, including holiday and absence.
o Drive continuous improvement and ensure that all team members are operating at the required performance levels by using data to analyse Quality, Delivery and Cost.
o Addressing performance issues through expectation setting, feedback, coaching, and support.
* Quality
o Ensure quality standards are met throughout the repair process.
* Personal and Team Development
o Ensure that the team is engaged in the business objectives.
o Resolve first line people management topics e.g. return to work meetings, attendance meetings, undertaking informal and formal investigation meetings, undertaking appraisals and performance improvement plans (PIPs), referrals to Occupational Health.
o Continued development of self, to ensure that identified training needs are met and exceeded.
* Essential
o Strong technical understanding and hands‑on operational experience.
o Confident in managing challenging situations with balance and professionalism.
o Solid computer literacy, including document creation, spreadsheets, email and diary management.
* Desirable
o Exposure to project coordination or project management.
o Previous formal management training.
o Knowledge of continuous improvement tools.
* Additional Requirements
o Ability to carry out manual handling tasks where required.
o Comfortable with periods of prolonged sitting or standing, and routine PC use.
o Willingness to work occasional unsociable hours, when business need arises.
*
o Patient Focus: We put patients at the heart of everything.
o Integrity: We do the right thing.
o Innovation: We look for new ways to make things better.
o Impact: We take accountability and get things done.
o Empathy: We care for one another and work together.
* Benefits
o In addition to a competitive salary, you will receive a generous annual leave entitlement.
o You will be eligible to receive private medical cover.
o Comprehensive company pension scheme.
o You will receive an annual health check with BUPA, funded by us.
o Employee Assistance Program to support your health, mental and emotional‑wellbeing.
o At our HQ, we have a subsidised staff restaurant and free parking.
o Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers.
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