Please note this is a weekend receptionist role - Saturday & Sunday
Reporting into the Home Manager, responsibilities will include:
1. Providing a professional and secure front of house service, welcoming visitors and acting as a first point of contact.
2. Escalate concerns or issues as appropriate.
3. Comply with CQC essential standards and Anchor procedures.
Required knowledge & experience:
4. Customer service NVQ2 is desirable but not essential.
5. Previous experience of working in an office environment.
6. Understanding of building security and location policies and procedures.
7. Understanding of confidentiality and data protection within a care setting.
8. Health & safety in the workplace.
Required skills:
9. Basic computer
10. Presentable, approachable and with a friendly personality.
11. Able to work individually and as part of a team.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
12. Gym, fitness and wellbeing discounts
13. Mental health support
14. Flexible working options
15. Access to online GP appointments
Finance
16. Pension plan – contribute between 4% and 8% and we’ll match it or better
17. Quick and easy pension transfer service
18. Savings and financial advice, loans, free life assurance
19. Discounts on shopping, holidays, phones, technology and more
20. Free Blue Light Card
Career
21. Ongoing personal and professional development programme
22. Leadership Pathways online learning resources
23. Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated Please follow the link or copy and paste
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.