Overview
The Care Coordinator for Research and Engagement will play a key role in supporting the delivery of clinical research across primary care, with a focus on improving access and participation among underserved communities. This new role is funded by the Research Delivery Network for 23 months for 18.75 hours per week.
The postholder will coordinate patient-facing research activity, support community engagement initiatives, and help remove barriers to participation in clinical trials. The role involves building trusted relationships within diverse communities, supporting culturally appropriate communication, and ensuring research opportunities are communicated clearly and inclusively. Some remote working may be possible depending on the task, but the role requires a consistent onsite presence at practice locations. Applicants must reside in Liverpool or the near vicinity. The Care Coordinator will be the first point of contact for research-related queries and will support patients throughout their research journey, from initial engagement to follow up, helping to make research more accessible, equitable, and reflective of the population served.
Key Responsibilities
* Proactively identify and contact eligible patients to discuss participation in current clinical research studies.
* Use culturally sensitive communication to build trust and overcome barriers to research participation among underserved groups.
* Provide clear, accessible information about research studies, ensuring patients understand purpose, risks, and benefits.
* Support patients through the recruitment process, assisting with consent procedures (where appropriate within scope).
* Develop and maintain links with community organisations, faith groups, cultural associations, and local advocates.
* Organise and deliver outreach events, information sessions, and Q&A opportunities to raise awareness of research.
* Gather insight from community members to identify barriers to participation and cocreate strategies to address them.
* Work closely with the Research Nurse and wider clinical research team to ensure smooth running of recruitment workflows.
* Maintain accurate records of patient contacts, eligibility checks, and study activity in research databases.
* Assist with scheduling research appointments, sending reminders, and ensuring follow-up requirements are met.
* Support data collection tasks within defined competencies.
* Promote inclusion by tailoring engagement materials for different cultural and language needs.
About Us
Brownlow is proud to be an exceptional employer, offering strong support for staff wellbeing through a dedicated wellbeing team and a wide range of benefits and incentives. These include protected study leave with a financial allowance and a comprehensive six-month mentorship and induction programme.
We are committed to equality, diversity, and inclusion, and aim for our workforce to reflect the diverse community we serve. We actively encourage applications from individuals who identify as having protected characteristics, particularly those with linguistic diversity, members of the LGBTQ+ community, people from Black, minority ethnic or minority faith backgrounds, and those who are disabled and/or neurodiverse. We recognise that structural and systemic barriers may discourage some groups from applying, and we welcome feedback on any such barriers so we can work to address them.
If you are successful at interview and are registered with any Brownlow practice, you will be required to change practices as a condition of employment.
Job Locations
Brownlow Health @ Pembroke Place, 70 Pembroke Place, Liverpool, Merseyside, L69 3GF
Job Description and Requirements
Experience
* Essential: Experience working with diverse or vulnerable groups in health, community, voluntary, or social care settings
* Essential: Experience supporting individuals with complex social or cultural needs
* Essential: Evidence of building relationships across organisations
Desirable
* Experience working directly in research, clinical trials, or participant recruitment
* Experience working with refugees, asylum seekers, homeless groups, or other underserved communities
* Experience co-producing services with community groups
Skills
* Essential: Excellent communication and interpersonal skills
* Essential: Ability to work independently and as part of a team
* Essential: Strong organizational and time management skills
* Essential: IT proficiency (Microsoft Office, data entry systems)
* Desirable: Skills in patient recruitment and engagement
Qualifications
* Essential: Good general education to GCSE level or equivalent
* Essential: Strong IT skills, including Microsoft Office and secure data systems
* Essential: Demonstrated competence in written and spoken English
* Desirable: Training in research governance (e.g., GCP)
* Desirable: Additional languages relevant to local populations
Personal Qualities
* Essential: Professional, approachable, and empathetic
* Essential: Attention to detail and commitment to quality
* Essential: Flexible and adaptable to changing priorities
Other Requirements
* Essential: Ability to travel between sites
* Essential: Willingness to work occasional evenings/weekends for study needs
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.
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