Regulatory Advisor (Administrative)
Farnborough (Hybrid Working)
Long-term Temporary Assignment
petitive Hourly Rate
About the Role
We are currently recruiting for a Regulatory Advisor to join a global premium automotive brand on a long-term temporary basis. This is an exciting opportunity to work within a fast-paced regulatory team, supporting the management of customerplaints, DSARs, and key administrative processes.
You will play a vital role in ensuring high-quality service delivery, regulatorypliance, and excellent customer oues, while managing a high-volume workload.
Key Responsibilities
Log and manage DSARs,plaints, and claims accurately
Triage and respond to high volumes of emails (approx. 500 daily) across multiple inboxes
Process iing postal correspondence and same-day actions
Issue acknowledgement letters and manage exception reporting to meet SLAs
Support with FOS referrals and regulatory case handling
Provide guidance and support to internal teams and stakeholders
Maintain accurate records and ensurepliance with regulatory standards
About You
We’re looking for someone who thrives in a busy, structured environment and has a strong eye for detail.
You will have:
Previous experience in administration, customer service, orplaints handling
Strong organisation and time management skills
Ability to work independently and manage a high-volume workload
Excellentmunication and interpersonal skills
A proactive mindset with the ability to prioritise and multitask effectively
What’s in It for You
Opportunity to join a well-established, global brand
Gain valuable experience in regulatorypliance and customer experience strategy
Develop skills in:
Conflict resolution
Stakeholder engagement
Data analysis
Hybrid working environmentGenerous holiday allowance
Apply Now
If you’re a detail-oriented professional who enjoys working in a fast-paced environment and delivering excellent service, we’d love to hear from you.
#4786401 - Declan Sassman