Overview
Join to apply for the IT Support Technician role at TieTalent
Location: Ringwood, Hampshire, + Hybrid Home Working
Salary: £25,077 + Profit Share + Benefits
Hours: 37.5 hours per week full time
Responsibilities
* You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. You will resolve incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
Skills & Experience
* To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.
* This role is subject to a clear standard DBS check being received.
Benefits and Package
* Ongoing training and support
* Role-specific training is available through Microsoft Learn
* Company Profit Share (first £3,600 is tax free)
* 22 days annual leave plus bank holidays, increasing with length of service
* Birthday as additional paid leave
* Company sick pay policy
* Pension Scheme
* Private Medical Insurance including dental
* Free Parking
* Hybrid Working
* Progression opportunities
* Fresh fruit, the occasional pizza and a posh coffee machine
About the Employer
* Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years.
* We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.
* Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
* We encourage our colleagues to progress, including into other teams and departments.
Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.
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