Join a well-established, high-performing team in a hands-on leadership role. This is a key position where you’ll directly shape the guest experience, lead a confident Front of House team, and have real responsibility for smooth day-to-day operations.
Location: Just outside of Whitby
Salary: up to £40,000 per year
Contract: Annualised hours - 40 hrs per week (flexible: busier in summer, quieter in winter)
Shift Pattern:
1. Wednesday to Friday: 3 pm – close (approx. 10 – 11 pm)
2. Saturday: 11:30 am – close
3. Sunday: 8 am – 7 pm
4. Monday & Tuesday: Days off
Key Duties:
5. Lead the Front of House team during service, ensuring high standards at all times.
6. Train, develop, and mentor staff to maximise performance.
7. Handle customer queries, complaints, and ensure excellent guest experiences.
8. Manage cash, tills, and end-of-day reconciliation.
9. Open and close the venue, including supervising setup and close-down procedures
10. Check guests in and out (accommodation onsite) and manage bookings where needed.
11. Liaise closely with kitchen and back-of-house teams to ensure smooth service.
12. Support scheduling, rostering, and basic administrative tasks as required.
Team & Culture:
13. Strong, established team in place; maintaining morale and culture is key.
14. Confident, experienced, and able to perform under pressure.
15. Hands-on leadership role - actively working on the floor and leading by example.
Please call Kate on 01723 500643 to chat about this role further, or click 'apply' and someone will be in touch.