Overview
HR Advisor (Employee Relations & Case Management) – Part time, 28 hours per week. Location: Swindon or Whiteley (flexible).
Closing date for applications: 16th September 2025.
The opportunity: Are you ready to make a real impact for your colleagues and the business? Do you enjoy tackling people-focused challenges, providing outstanding support, and working as part of a team? If that sounds like you, we’d love to hear from you!
As a People Hub Consultant, you’ll be part of a skilled HR team. Your key focus will be on Employee Relations case work, but you’ll also work collaboratively with the wider Zurich People Team on a variety of other HR activities and projects. You will spend much of your time connected to the business, working closely with managers and their teams to help them meet business goals. Your role is to make sure our people managers get the support, coaching and guidance they need to take ownership of their teams and deliver results. Although this is a general HR role, Employee Relations and case management will be your priority. You’ll collaborate with employees and managers at all levels, including senior leaders and this is a great chance to grow your HR experience in a global environment with an award winning, inclusive employer. We know flexibility matters. Many of our employees work part-time, flexible hours, job share, or work from home. We’re open to discussing the flexibility you need during the interview process.
What will you be doing?
Responsibilities
* Managing Employee Relations (ER) cases: handle a variety of ER cases, including performance, conduct, grievance, disciplinary, probation, and complex sickness cases. Use our case management system, with case complexity matched to your experience.
* Providing expert HR coaching and advice: we provide a coach to answer service for our managers where they deliver our processes, and we offer practical, timely guidance to managers on employee relations topics. We ensure our advice aligns with policies, legislation, and best practices, where we refer to specialists as needed.
* Supporting HR processes and initiatives: advise on job evaluations, salary planning, career progression, talent assessments, and learning and development. Pass cases to relevant teams when appropriate and deliver virtual training sessions as needed.
* Driving continuous improvement: contribute to policy development, process updates, and wider People Team projects. Promote ongoing improvements within the People Hub.
* Acting as a trusted consultant: build strong relationships with colleagues at all levels. Coach managers and employees to find solutions, ensure cases are resolved, and deliver a seamless customer experience.
* Fostering team development and collaboration: share your expertise to support and mentor colleagues. Show commercial awareness and flexibility, collaborate across the People function, and commit to your own professional growth.
What we are looking for
* Proven HR experience, particularly in Employee Relations and Case Management.
* Strong commercial awareness and excellent relationship and stakeholder management skills.
* A problem-solving mindset with a “coach to solution” approach.
* A passion for helping others and delivering outstanding customer service.
As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
What you will get in return
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK
Who we are
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
Job details
* Seniority level: Mid-Senior level
* Employment type: Part-time
* Job function: Human Resources
* Industries: Insurance and Financial Services
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