Operations Analyst, Insurance Operations London / Hybrid Working Circa £50k Private Medical Insurance, Life & Critical Illness Cover, Generous Pension, Volunteering Leave, Flexible Working Options Insurance Operations, Underwriting Support, Bordereaux, Delegated Authority Data Quality, Process Improvement Operations Analyst required to join a fast-paced, collaborative team at the heart of a growing and well-established underwriting business. In this role you will shape the future of operational excellence in a dynamic, forward-thinking insurance environment. This newly created role offers the chance to work within a high-energy operational function supporting key growth areas across multiple lines of business. It’s the perfect opportunity for someone with strong analytical skills and a deep understanding of underwriting processes who’s ready to take the next step in their career. Key Responsibilities: * Maintain and enhance underwriting processes to ensure compliance and operational efficiency. * Oversee accurate data input across business lines, delivering first-class support to underwriting teams. * Lead the onboarding of new underwriting teams and offices into the operational model. * Act as a central liaison with Credit Control, Finance, Compliance, Audit, Marketing, and IT. * Build and maintain relationships with carrier and broker partners. * Support and manage system changes, testing, and reporting for underwriting and broking platforms. * Handle monthly income and debt reporting, including bordereaux processing and credit control. * Produce management information reports and respond to ad-hoc requests. * Monitor data accuracy and drive quality control through exception reporting. * Identify operational inefficiencies and contribute to continuous process improvement. Key Requirements: * Previous experience in insurance operations, with exposure to delegated authorities and bordereaux. * Excellent communication skills, both written and verbal. * Strong organisational ability and high attention to detail. * Capable of managing multiple workstreams and setting clear priorities. * Ability to communicate new ideas and process improvements effectively. * Confident self-starter and strong team player. * Solid understanding of operational and underwriting best practices. Join a people-first organisation where your voice is heard, your ideas matter, and your career can truly flourish. You’ll benefit from flexible working arrangements, career development opportunities, and a supportive environment that encourages innovation and collaboration. If you’re ready to make an impact, this could be your next big move. For a full consultation, please contact Arc IT. Salaries will be based on experience