Job Description
Job Title:People & Culture Officer
Reports to:People & Culture Manager
Responsible to:CEO
Department:Human Resources
Location:Macclesfield
Salary:£25,000 £30,000
Summary:
As a People & Culture Officer youll support the day-to-day HR operations of our retail business. Reporting to the People & Culture Manager, the role holder will be responsible for supporting the delivery of HR services across recruitment, employee relations, learning and development. This role plays a key part in supporting the HR team ensure that the retail operation runs smoothly and people-related issues are handled effectively across multi-sites.
Main responsibilities:
* Provide day-to-day support to retail managers and staff across multiple sites.
* Maintain accurate employee records and personnel files in line with GDPR and company policies.
* Support the preparation of accurate meeting minutes.
* Support in the recruitment process including assisting with onboarding and induction processes to ensure a smooth entry for new hires.
* Supporting with the issue of all offer documentation and complete all pre-employment checks.
* Act as the first point of contact for people-related queries from employees and managers.
* Support with disciplinary and grievance meetings, escalating within the People & Culture team where appropriate.
* Support positive employee engagement, well-being, and inclusion initiatives.
* Ensure policies and procedures are applied consistently across all retail locations.
* Track completion of mandatory training across the branch network.
* Keep up to date with employment legislation and assist in policy updates.
* Any other duties within the post holders competence as requested.
Qualifications/ Education
Essential
* Desire to complete CIPD Level 3 / Level 5 qualification
Desirable
* CIPD Level 3 Certificate level qualification.
Experience
Essential
* Previous experience in a fast-paced HR department
* Strong HR Administration / HR Officer experience Drafting contracts and documentation, managing attendance records and completing onboarding.
Desirable
* Ideally 5+ years experience
* Familiarity with people systems (HRIS, payroll, or ATS) is an advantage.
* Experience in multi-site retail support.
Skills & Knowledge
Essential
* Strong interpersonal and communication skills, with the ability to build trust and relationships at all levels.
* Practical knowledge of UK employment law and HR best practice.
* Ability to manage sensitive and confidential information with discretion.
* Highly organised with strong administrative and IT skills (MS Office, HRIS).
* Problem-solving mindset and ability to work under pressure in a fast-paced retail environment.
* Strong attention to detail and accuracy in people records and reporting.
Personal Attributes
* Self-motivated with ability to use own initiative, prioritise tasks and work well under pressure.
* Professional approach to work and when dealing with internal and external customers.
* Team player who demonstrates a high level of commitment, adopts a flexible and positive approach.
* The role holder must have the ability to work unsupervised with good time management skills in order to meet tight deadlines, ensure at all times in a fast paced, pressurised and challenging environment.
Working Pattern
* 41.25 hours per week on site.
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