Job Title
i-Trent System Support Officer
Job Details
Location: Town Hall, South Shields (Hybrid). Salary: £33,699 per annum.
Overview
Are you ready to make a real difference in how HR and Payroll Services operate across the Council? As our new i-Trent System Support Officer, you will play a pivotal role at the heart of supporting and improving our essential systems. This is an exciting opportunity to contribute meaningfully, working closely with both internal teams and external partners to ensure that everything runs smoothly, securely and efficiently.
Responsibilities
* Provide first-line support and guidance to system users.
* Take ownership of change requests, helping to plan and implement new releases.
* Lead on system testing, validation and documentation to ensure our processes remain robust.
* Manage user access and champion compliance with security policies.
* Safeguard data integrity, identify training needs, and deliver targeted training sessions.
* Collaborate with third-party suppliers and schools, building strong working relationships to support ongoing system needs.
Qualifications & Skills
* Experience in system support, ideally within HR and payroll environments.
* Sharp problem-solver with a keen eye for detail.
* Ability to translate technical information into clear, accessible guidance for all users.
* Knowledge of access management and system administration.
* Customer-focused mindset and a passion for delivering high-quality service.
Benefits
Professional development and training opportunities, supportive and collaborative team environment, impact on HR and Payroll service efficiency, excellent benefits package. Further information available at www.southtyneside.gov.uk/workinghere.
Application and Contact
For an informal discussion about this post, please contact Jen Bowman, i-Trent System and Process Manager on (0191) 424 6454.
This is a re-advertisement; previous applicants need not apply.
Shortlisting will take place w/c 17 November 2025 and interviews will be held on Thursday 4 December 2025.
We do not currently offer skilled worker visa sponsorship.
To view our Privacy Notice please visit https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs; please ensure you check your junk mail.
Closing date: Noon, Friday 14 November 2025.
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