Sea Logistics Customer Care Specialist
Birmingham, Birmingham, United Kingdom | Frachttransport und Kundenservice | Vollzeit | JR2504_0040
Become a part of our amazing team in Birmingham!
Your Role
As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement.
Your Responsibilities
* Ensure all requests are handled promptly and in line with KPI targets, maintaining high service standards.
* Maintain a consistent and high quality customer onboarding experience
* Provide proactive shipment updates and collaborate with stakeholders to resolve issues before they become complaints.
* Conduct thorough investigations, root cause analyses, and documentation using internal systems.
* Utilize Business Process Automation (BPA) tools efficiently for task management.
* Accurately input and communicate customer requirements to ensure seamless service delivery.
* Manage customer inquiries, provide competitive quotations, and support sales through up-selling and follow-ups.
* Ensure quality compliance as per internal and external regulations and agreements
Your Skills and Experiences
* Experience in either freight forwarding or transport planning with key focus on Sea Logistics
Excellent knowledge of MS office features
* Strong customer service orientation and problem solving skills
* Excellent organisational skills and strong interpersonal skills
* Ability to work on own initiative and as part of a team
* Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
* Ability to cope with change and embrace new technologies, demonstrate adaptability to change
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Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.