Part-Time Customer Service Specialist, Milton Keynes
Client: Ascendant Recruitment
Location: Milton Keynes, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 00dca86783e6
Job Views: 9
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
Part Time Customer Service Specialist
This role is based in Milton Keynes and offers a pro-rata salary of £28,000. The successful candidate will join the expanding E-commerce team, primarily handling internet orders, and providing excellent customer service via email and live chat. You will work closely with the E-commerce and Operations teams in a dynamic business environment.
Responsibilities:
* Deliver outstanding customer service through email and live chat communication.
* Prepare pick tickets for received orders.
* Process returns, exchanges, and resolve discrepancies promptly.
* Coordinate with couriers regarding shipments.
* Create manual web orders.
* Manage stock levels for optimal availability.
* Ensure product information consistency across the website.
* Coordinate orders within internal systems.
Desired Attributes:
* Proficiency in Microsoft Outlook and Excel; Salesforce experience is a plus.
* Strong attention to detail.
* Good time management and prioritization skills.
* Ability to multitask and respond quickly to urgent inquiries.
* Excellent communication skills with internal departments.
* Professional telephone and email manner.
* Confidence in engaging with a diverse customer base.
* Interest in sporting goods or fashion is desirable.
* Experience with e-commerce platforms is a plus but not essential.
Benefits:
* Competitive salary with bonus potential.
* Generous uniform allowance.
* Optional private medical insurance.
* Pension scheme.
* Free on-site parking.
Role advertised on: 07.04.2025
If you believe you are suitable for this role, please apply today. We would love to hear from you! Please submit your CV in Word format.
Ascendant Recruitment is a leading agency in Milton Keynes and Northampton, specializing in various divisions including Customer Service. For more information, visit ascendantrecruitment.co.uk.
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