Job Description
Head of Sales Support
Head of Sales Support
Knaresborough
Salary £45,000 - £50,000
Non-sales role
Your new role
Hays are working with a client in Knaresborough who is going through growth a highly motivated and experienced Head of Sales Support to lead and develop a high-performing sales support function within a fast-paced, target-driven environment. This role is critical in ensuring our lender clients receive an exceptional service while supporting the commercial success of the sales operation.
* Lead, manage, and develop the Sales Support team, setting clear objectives and performance targets.
* Drive a culture of accountability, quality, and continuous improvement
* Act as a senior point of contact for lender clients, ensuring strong relationships and high service standards
* Monitor individual and team performance against KPIs, SLAs, and commercial targets
* Work closely with Sales, Operations, and senior stakeholders to align support activity with business goals.
* Identify process improvements to increase efficiency, accuracy, and client satisfaction
* Ensure compliance with regulatory requirements and internal governance standards
* Provide regular reporting and insights on performance, risks, and opportunities
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4793135