Job Summary
Interviews will be held face to face in Warrington on Tuesday 17th March. This cover is initially for 10 months possibly extending to 12–13 months if required. The successful candidate will work with our Senior Health & Wellbeing Coach to support people to take proactive steps to improve how they manage their physical and mental health conditions, based on what matters to them. They will support people to develop their knowledge, skills and confidence in managing their health and care, improving health outcomes and quality of life. Health & Wellbeing Coaches coach and motivate patients through multiple sessions to identify needs, set goals and achieve personalised health and care plan objectives, providing interventions such as self‑management education and peer support.
Salary is Whole Time Equivalent (WTE) dependent upon primary care experience. Salary: £26,593 to £27,375 a year.
Contract: Fixed term, 10 months (may extend to 12–13 months if required).
Working pattern: Full‑time or part‑time.
Reference number: A4999‑26‑0001.
Key Responsibilities
* Provide one‑to‑one and group health coaching, improving patient activation and self‑management.
* Manage and prioritise a caseload, identifying when to make referrals to other professionals.
* Work within the multidisciplinary team to promote health coaching and model personalised care.
* Ensure that GPs, practice nurses, pharmacists and other primary care members understand the health coach role and how to refer.
* Support health, social care and voluntary sector professionals in making appropriate referrals.
* Promote the service, especially to communities experiencing barriers to access.
* Attend and contribute to team, practice and PCN meetings and events as required.
* Work flexibly to meet service needs while maintaining role integrity.
* Participate in regular supervision, refresher training, peer support, learning sets and e‑learning.
* Collect service‑user experience and impact data, using tools such as the Patient Activation Measurement (PAM).
Key Tasks
* Deliver personalised support, including one‑to‑one or group consultations by phone, video or face‑to‑face.
* Use a structured coaching framework to identify what matters, set goals, build skills and confidence, and problem‑solve challenges.
* Support self‑management through shared decision‑making, engagement with personalised care plans, peer support, social prescribing, community activities, dietary change, safe exercise and referrals.
* Build relationships with GP practices, attend MDT meetings, develop links with local organisations, and raise awareness of patient activation.
* Ensure accurate SNOMED coding and data recording in line with data protection legislation.
* Adhere to organisational policies on confidentiality, safeguarding, vulnerable adults, lone working, governance, equality, diversity, inclusion and health and safety.
* Provide feedback to referral organisations and support continuous improvement and business planning.
Person Specification
* Essential personal qualities and attributes:
o Kind, reflective, self‑aware, compassionate and curious.
o Believes people have untapped resources and uses a non‑judgemental, empowering approach.
o Uses an asset‑based, strengths‑focused approach.
o Excellent communicator and influencer who builds rapport easily.
o Operates with integrity, openness and inclusive behaviours.
o Values diversity and is committed to equality and positive working relationships.
o Committed to continuous learning and development.
o Focused on quality and high standards.
o Considers how their work supports clinicians and frontline staff to improve patient outcomes.
* Essential qualifications:
o Level 3 qualification or equivalent in Personal Training, Sports and Exercise Science, or HNC Sport and Exercise Sciences.
o Willingness to undertake a non‑clinical Supported Self‑Management (SSM) Health Coaching Skills Programme (minimum 4 days) delivered by a Personalised Care Institute (PCI) accredited provider.
* Desirable qualifications:
o Coaching or counselling qualification, or experience demonstrating reflective listening skills.
o Appropriate training and experience in non‑clinical Supported Self‑Management (SSM) Health Coaching delivered through a PCI accredited organisation.
* Desirable experience:
o Experience working in Primary Care, PCN, community health or voluntary sector settings.
o Ability to use SystmOne or other clinical systems.
o Experience working with diverse or underserved communities.
o Experience collecting outcome data or supporting service improvement initiatives.
Additional Information
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure to the Disclosure and Barring Service (formerly CRB) will be required.
UK Registration: Applicants must have current UK professional registration.
Employer Details
Central and West Warrington PCN
Medi Centre, Tanners Lane, Warrington, WA2 7NJ
Website: https://www.centralandwestwarringtonpcn.nhs.uk/
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