Upsell Agent
Full time and permanent, Newcastle
We are:
Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.
You'll be:
* Communicating directly on customer calls and armed with a toolkit for upsell opportunities and tonnes of product knowledge - you will help customers get the very best out of our service.
* Dealing with queries, problems, and feedback via several forms of communications, including Phone and email.
* Taking customer insights & feedback and working with managers to turn those into strategic decisions for the future of the business.
* Recording all client contact and notes accurately within the Salesforce CRM system.
* Working closely with colleagues in other teams to deliver for our customers
* Taking ownership of each customer, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers' trust.
* Generating sales among client accounts, including upselling and cross-selling.
* Educating our customers around current legislation and helping them to meet all waste regulations.
* Overall, providing an excellent customer experience for our clients whilst achieving KPIs and within agreed service levels
You are:
* A high achiever who has a track record on hitting targets and delivering results.
* A natural problem solver and creative thinker who can apply this during a sales process.
* Someone who can clearly communicate both verbally and in writing.
* Out-going with a dynamic personality and a 'can do' attitude.
* Someone who can work both independently and in a team environment.
Experience
* B2B or B2C sales experience
* Previous experience in outbound tele sales or customer service would be a definite asset.
* Solid working knowledge of Microsoft 365 products
* Salesforce CRM knowledge is an added bonus
* GCSE level qualifications including English and Maths (or a similar qualification level)
What's on offer?
* Offices in Central Newcastle
* £27,000 starting salary plus commission
* Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
* 25 days holiday leave +8 days bank holidays
* Company Socials
* Regular Sales incentives for top performers
* Personalised career path
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Location
Newcastle upon Tyne, Newcastle upon Tyne
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Department
Upsells
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Employment Type
Full Time
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Minimum Experience
Experienced
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Compensation
£27,000
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