Job Description
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling business to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and ambitions.
We are looking for a dynamic and customer focused professional to join our team in the role of Customer Engagement Demand and Prioritisation Lead. You will report to the Customer Lifecycle Engagement Director and will be accountable for overseeing all engagement demand across the lifecycle stages with the business, product owners and strategy teams across UK BB-SME, MME and LC. You will lead the CLCM squads who will identify, develop and deploy customer engagement in an omnichannel environment. This role will also be responsible for the prioritisation of customer engagement to support in achieving UK CMB business outcomes.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all U...