Job Description
3-4 month contract position with a local authority
Summary
* This is a 3-4 month contract position with a local authority, focused on delivering high-quality revenue services, including Council Tax billing and recovery, Non-Domestic Rates (NNDR), and Housing Benefit Overpayment (HBOP) recovery. The role involves managing a personal caseload, providing expert advice to customers, and contributing to service improvement initiatives.
Responsibilities
* Meet individual and team targets for Council Tax, NNDR (including BIDs), and HBOP recovery.
* Manage a specific caseload with autonomy and accountability.
* Respond to customer enquiries via phone, email, and face-to-face.
* Investigate and resolve cases, liaising with internal and external stakeholders.
* Identify and apply discounts, exemptions, and liability reductions accurately.
* Prepare data for government returns and internal reports.
* Identify operational issues and lead service improvement projects.
* Compile statistical data for complaints, FOIs, and quality monitoring.
Essential Experience Required
* Proven experience in revenues, council tax, NNDR, or similar public sector finance roles.
* Strong customer service and case management skills.
* Experience in data analysis, reporting, and service improvement.
* Familiarity with debt recovery processes and legal frameworks.
Essential Qualification Required
* Minimum of GCSEs (or equivalent) including Maths and English.
* Relevant professional qualification in public administration, finance, or revenues (e.g., IRRV) is desirable.
* Training in customer service, data protection, and local government finance is advantageous.
Additional Information
* Working hours: 36 hours per week
* Location: 160 Tooley Street, Southwark, Surrey, SE1 2QH, United Kingdom.
* The role closes on 31st October 2025, apply ASAP.
Requirements
To deliver high-quality revenues services including Council Tax billing and recovery, Non-Domestic Rates (NNDR), and Housing Benefit Overpayment (HBOP) recovery. The role involves managing a personal caseload, providing expert advice to customers, and contributing to service improvement initiatives.