Overview
We handle around 10,000 emergency calls every month and offer a mobile responder service to make visits to residents who need in-person help. We are recruiting five additional Care and Response Officers to support all functions of the service.
Responsibilities
* Contribute to all functions of the service, including call handling, mobile response and the installation and maintenance of equipment in peoples' own homes.
* Respond immediately to emergency calls from service users connected to the Community Alarm centre.
* Assess the situation, escalating as necessary to emergency services and offering emergency first aid.
* Carry out annual reviews to maintain equipment, ensure fit of purpose and assess for additional equipment as necessary.
* Make referrals to other services as required and have a working knowledge of MKCC procedures and those of partner agencies.
* Maintain and update manual and computerised systems to ensure clear, accurate and concise records are kept.
* Ensure that families, internal departments and external agencies are kept informed of emergency actions.
* Record and report accurate and relevant information during civil emergencies to senior managers.
* Have empathy, a caring nature and a willingness to go above and beyond to support those who use the service.
Qualifications and experience
* Experience of working within a call handling service and/or social care environment with the ability to use varied IT systems.
* Able to evidence excellent communication skills, both verbally and in writing with the ability to record clearly, accurately and succinctly.
* Ability to adapt communication styles to meet those of the caller.
* Able to respond calmly and appropriately in complex and crisis situations with the ability to assess and manage risks.
* For this role, the candidate is required to have a full UK driving licence. Evidence of the driving licence will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.
* Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
Working arrangements and benefits
There is a requirement to work 12-hour shifts, 7am - 7pm and 7pm - 7am, with a shift pattern of four shifts working followed by four days off, 365 days per year, including weekends and bank holidays. In return, the posts attract an additional alternative working pattern payment of 10%.
* Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
* Excellent pension - everyone who works for us can join the Local Government Pension Scheme.
* Family-friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
* Access to an award-winning employee benefits programme with a health cash plan, a low-cost bike purchase scheme and discounts.
* Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.
* Blue Light Card - additional discounts for employees working within social care.
Additional information
Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us at: www.mkcounciljobs.org.uk. Our roles can be designated as either 'site based' or 'home based'. 'Site based' roles may include up to two days a week working from home, while 'home based' roles are based at home four days a week. Managers designate role category based on service needs and circumstances.
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