Join Our Team at Finning (UK) Ltd!
Are you a detail-oriented organizer with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you! Join Finning, the world’s largest Caterpillar dealer, as a Service Operations Coordinator. In this role, you'll be at the heart of a dynamic team, supporting engineers, managing work orders, and making a real impact on customer satisfaction. This is a fixed-term contract position running until the end of 2025.
Your Role: What You'll Do
As a Service Operations Coordinator, you will be the engine behind our service delivery. Your key responsibilities will include:
* Managing the full lifecycle of work orders, from creation to closure, ensuring accuracy and timeliness.
* Liaising with customers to obtain purchase orders, issue proformas, and keep them informed throughout the service process.
* Supporting engineers and service controllers with documentation, planning, and process adherence.
* Assisting with timesheet entry and ensuring data is accurately recorded in our systems.
* Resolving customer disputes quickly and professionally to maintain high satisfaction levels.
What We're Looking For
We are seeking someone who thrives in a fast-paced, customer-focused environment. Here’s what you’ll need to succeed:
* Excellent organizational and communication skills, both written and verbal.
* A proactive mindset with a strong sense of ownership and pride in delivering quality work.
* Experience working with business systems such as Salesforce, SAP, or similar platforms.
* A collaborative approach and the ability to support continuous improvement initiatives.
* A commitment to delivering outstanding customer service and embodying the Finning values.
What We Offer You
In addition to a competitive salary and bonus, we provide:
* 25 days of holiday, life insurance, and up to 7% pension contributions.
* A comprehensive benefits package.
* A supportive and collaborative work environment.
* Opportunities for professional growth and development.
Our Commitment to Diversity
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, actively encouraging individuals from all backgrounds to express themselves and achieve their full potential. We do not discriminate based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, or mental and physical disabilities.
Furthermore, we are committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. If you require any adjustments, please let us know.
Join us at Finning, where your contributions will make a difference!