Overview
Store Colleague role at JD Sports Fashion. Established in 1981 with a single store in the Northwest of England, JD Sports Fashion Plc is a leading omni-channel retailer of sports fashion, outdoors and gyms. The company is listed on the London Stock Exchange and has been a FTSE100 company since 2019. We look for people-led, innovative, customer-focused colleagues who strive for operational excellence and identify new areas of growth.
Role overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for customers. JD Group offers opportunities for career development and progression for motivated individuals.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best possible experience.
* Drive and exceed sales targets by using in-store devices, offering the full product range, and maximizing add-on sales opportunities.
* Maintain high visual and merchandising standards; keep the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting in other departments as needed and representing the company professionally while adhering to safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries professionally and work with team members to achieve store targets.
Role objectives and KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs including units, conversion, ATV, and UPT; achieve upselling/cross-selling targets.
* Maintain a high Net Promoter Score (NPS).
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude toward a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities to develop yourself and your career.
* Confident interpersonal and communication skills; thrives in social situations through customer engagement.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We offer benefits to support our employees, including:
* Company discount of 25% off select products in-store and online across JD Sports and related brands.
* Exclusive deals from retail and hospitality partners via TELUS Health platform; access to counselling and digital health resources.
* Health cash plans and a wide range of internal development courses.
* Access to apprenticeships and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms and access to colleague networks; opportunities to volunteer and contribute to JD Foundation.
* Incremental holiday allowance and ongoing personal development opportunities.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
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