Job Description
We are recruiting for a client based in Crawley, Hours are Monday- Friday (0830-1730)
This is on site, no hybrid working Salary NEG
Minimum 10 years’ experience at General management/Directorship level in Freight Forwarding
The Operations manager is accountable for various aspects of the business. The position will require a heavy reliance on strong and current operational expertise in all aspects of the operation including the warehouse. The Operations manager is responsible for the company’s performance, sustainable growth, and efficiency. They will also require a sound knowledge of finance as well as sales. The role requires a very strong desire to deliver high levels and standards of customer service both internal and external.
Duties Include:
Ensuring the business is run in accordance with the directives of the Directors
* Responsible for business operation performance and results, ensuring sustainable growth and profitability.
* Active involvement in profitability from the operations department (Forwarding and warehouse)
* Active responsibility to ensure operators are compliant to all areas including and H&S, quality assurance, airside operators and IATA inline with compliance and senior management.
* Responsibility to evaluate each customer’s worth and act accordingly
* Maximise staff resources and effectiveness (drive efficiency and optimisation)
* Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external. Control and focus on costs across all aspects of the business
Operations:
Coordinate Air, Road and Sea shipments to/from the UK and Cross Trade moments from start to finish.
• Ensure accuracy with billing and strong commercial judgement on margins per customer.
• Support the operations team in fulfilling all customer requirements.
• Accurately complete job files & book jobs onto the internal job management system.
• Update track/trace customer portals on relevant jobs ensuring accurate data entry and milestone reports via email.
• Prepare and present quotations for projects, ad-hoc and regular movements.
Customer Requirements:
• Fully understand our customers needs and requirements
• Responsible for growth and development of the business through customer development, retention and working closely with Sales to maximise opportunities
• Work closely with other colleagues to seek improvements on customer service using digital solutions
• Constantly look to improve quality and service provided
• Meet customers and perform guided tours of the facility as required
• Attend external meetings with customers and suppliers as required
• Handle customer complaints/issues escalating where necessary to ensure full resolution
Key Skills:
* Management skills – ability to grow and develop a strong team
* Strong commercial skills
* Results orientated
* Self-starter/multi-tasker, with adaptable ‘hands on’ approach suitable for SME
* Proven project management ability including excellent organisational/administrative, analytical, problem solving and time management skills
* Excellent spoken and written communication skills gained within a customer interfacing role
* Computer skills – proficient in all Microsoft office applications, Transport/logistics software application
* Accuracy and attention to detail particularly when working under pressure
Company provides excellent benefits including a pension and social days