Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The post holder will support the Team Leader in supervising and managing the Receptionists and/or other teams within Outpatients Directorate which involves managing staff in accordance to Trust policy and supporting the Directorate to achieve any NHS national targets and internal key performance indicators.
Main duties of the job
* To act as the first point of contact to any staff based within the Reception and/or other teams within Outpatients Directorate.
* To devise staff rota's, ensuring there is enough cover to meet the demands of the service.
* To authorise and manage any annual leave requests.
* To manage staff in accordance to Trust policy.
* A good knowledge and understanding of appointments and clinic management/waiting list procedure
* Ensure that data entry is accurate and appropriate
* Ensure that Referral to Treatment (RTT) is adhered to at all times, highlighting any anomalies to line manager at the earliest opportunity
* To supervise the Admin clerks with the speciality, ensuring Mandatory training, appraise and sickness are recorded and actioned.
* To assist in the investigation of complaints as appropriate.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Details
Date posted
20 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Fixed term
Duration
8 months
Working pattern
Full-time
Reference number
A
Job locations
Royal Stoke Hospital
Newcastle Road
Stoke on Trent
ST4 6QG
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification
Interview
Essential
* 5 Grade c's and above inc maths and english
Desirable
* Previous management experience
Interview
Essential
* Previous NHS experience
Desirable
* Customer Service
Person Specification
Interview
Essential
* 5 Grade c's and above inc maths and english
Desirable
* Previous management experience
Interview
Essential
* Previous NHS experience
Desirable
* Customer Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke Hospital
Newcastle Road
Stoke on Trent
ST4 6QG
Employer's website
(Opens in a new tab)
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Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke Hospital
Newcastle Road
Stoke on Trent
ST4 6QG
Employer's website
(Opens in a new tab)
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