We currently have around 490 employees based at our two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants
In 2019-20, we completed 1210 investigations about 1420 organisations. We upheld 54% of the complaints we investigated. This means that we found the organisation complained about had made mistakes or provided a poor service, and that this had a negative effect on the person complaining that had not been put right.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
About the role
We are looking for a facilities professional, with front line experience of end user support to join our small, busy facilities team.
Reporting to the Facilities Manager, you will be responsible for end user support and maintenance of the buildings to provide a welcoming, modern and safe working environment. Serving approximately 490 staff across our Manchester and London offices. Logging and resolving the enquiries raised over the telephone, self-service or face to face to deliver a customer focussed service.
You will have:
• Previous experience of working in a customer-focused service provider environment.
• Good planning and organisational skills.
• The ability to meet targets and deadlines.
• Excellent communication skills, including verbal and written.
• Experience of working with and managing third party suppliers
How to apply
Please submit your CV and supporting statement no later than Thursday 2nd December 2021.
[HIDDEN] Please provide some further comments on how you found this page helpful.
Help us improve www.ombudsman.org.uk.
How do you think we could make this page better?
(Do not include any personal or financial information.)
Comments
Help us improve www.ombudsman.org.uk.
Please tell us more about the problems you had with this page.
(Do not include any personal or financial information.)
What were you doing?
What went wrong?
Submit button(s)
Stay updated
Subscribe to our mailing list for regular updates about our work.
#J-18808-Ljbffr