Overview
A Pet Pros Store Manager is responsible for establishing, providing, and maintaining outstanding guest services, overseeing and being accountable for the operations of the store, ensuring maximum sales and profitability through managing and developing store team members, product display and inventory control, maintaining professional employee relations, managing payroll hours, and operating costs.
Responsibilities
* A Pet Pros Store Manager understands and can perform all the duties of their staff.
* Through training, development, and coaching of store employees, ensure that each guest receives outstanding Pet Pros service by providing a friendly and warm environment, which includes greeting and acknowledging every guest.
* Creates a warm, friendly, and welcoming environment for all store team members.
* Coordinates ongoing store training for all store staff on the products Pet Pros carries and Pet Pros policies and procedures.
* Establishes rapport with current and potential customers.
* In conjunction with the District Manager, develop and implement plans to meet or exceed store goals and objectives.
* Control inventory shrinkage, expenses, and payroll.
* Ensure appropriate merchandise presentation, signage, and assortment in all departments; ensure the sales floor is adequately stocked.
* Trains, develops, and monitors team members in Pet Pros\' standard operating procedures and policies, ensuring compliance and consistency in the application of store procedures (i.e., point of sale, deposits, cash handling, receiving, etc.).
* Conducts regular store management and staff meetings.
* Participates in store walk-throughs with District Manager and/or other home office staff.
* Continually train, develop, coach, and evaluate store team members, and recruit potential candidates.
* Monitor and respond according to Pet Pros standards for team members’ performance.
* Manages recruitment, onboarding, and termination of store staff per Pet Pros policies.
* Monitors store staff job results by training, coaching, developing, and, where appropriate, counseling and disciplining employees per Pet Pros policies and procedures.
* Performs quarterly appraisals of store staff development and job results.
* Ensures safety policies and procedures are followed. Conducts monthly Store Safety meetings.
* Ensures store merchandise is safeguarded by adhering to established Pet Pros policies and procedures.
* Other duties and projects as assigned
Qualifications
* Motivating, positive, helpful attitude
* Experience in performance management, training, and developing team members, able to recognize and celebrate team members\' success
* Inquisitiveness and desire to learn
* Promotes a positive team environment by sharing knowledge and educating other team members. Engages with team members in a positive, professional, and supportive manner
* Highly accountable, ethical, and has integrity
* Able to manage their own and team members' time effectively
* Ability to delegate
* Good problem-solving skills
* Practical written and verbal communication skills
* Basic understanding of Microsoft Office software, including Excel, Word, and Outlook
Supervisory Requirements
This position manages all employees of the store and is responsible for their leadership and development.
Physical Requirements
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. The employee is regularly required to talk and hear, and the position is very active, requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must frequently lift and/or move items up to 45 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Environment
This job operates in a retail environment with merchandise displays and inventory items available for purchase.
Position Type/Expected Hours of Work
This is a full-time position; the days and hours of work vary. The Store Manager must work within our regular store operating hours, including before and/or after hours and weekends. At times, long hours may be required. The Store Manager is expected to work varied shifts on a rotational basis to interact with all team members regularly.
Travel
Occasional travel to other stores, meetings, and events, at times before or after hours, is expected with this position.
Required Education/Experience
1. High school diploma or GED
2. At least five years of experience in a retail store
3. At least two years in a supervisory or lead role
Preferred Education/Experience
1. Experience specifically managing a staff of retail workers
2. Associate’s degree
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.
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