Job Description
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Job Description
Location: London, UK
Overview: The Chargeback SME/Architect is responsible for designing and developing solutions to manage chargeback disputes within the bank's systems.
This role requires comprehensive knowledge of chargeback regulations, dispute resolution processes, and fraud prevention, along with strong analytical skills, attention to detail, and effective communication with various stakeholders.
About The Role
* Possess in-depth understanding of chargeback regulations, dispute codes, and processes for both card networks (Visa, Mastercard, etc.)
* Analytical Skills:
o Analyze chargebacks, identify trends, and develop strategies to minimize future occurrences.
* Solution Design and Implementation:
o Develop systems and processes for handling chargeback disputes, including data analysis, risk assessment, and workflow automation.
* Utilize programming languages (e.g., Java), databases, and cloud platforms (e.g., AWS) to build scalable and secure solutions.
* Compliance and Governance:
o Ensure adherence to regulatory requirements, security standards, and internal governance processes.
* Stakeholder Management:
o Collaborate with business teams, technical teams, and vendors to understand requirements and deliver solutions.
* Problem-Solving:
o Analyze issues, identify root causes, and develop effective solutions to resolve chargeback disputes.
* Performance Monitoring and Optimization:
o Monitor system performance, identify areas for improvement, and optimize solutions for efficiency and cost-effectiveness.
Technical Skills
* Proficiency in programming, database management, and cloud platforms.
* Financial Industry Knowledge:
* Experience with payments, banking, and chargeback processes.
* Cloud Computing Experience:
* Experience with AWS or other cloud platforms.
* Project Management Skills:
* Ability to manage projects, timelines, and budgets.
* Communication and Collaboration Skills:
* Effective communication with stakeholders, technical teams, and vendors.
* Analytical and Problem-Solving Skills:
* Ability to analyze complex data, identify issues, and develop solutions.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a
responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
What We'll Offer You
Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise everyone’s needs with a flexible benefits package you can tailor to suit you.
Why We're Different
At Capgemini, we help organizations across the world become more agile, more considerate and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too
Inclusion
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their family and work-life needs.
Ref. code: 225401
Posted on: 29 Apr 2025
Experience Level: Experienced Professionals
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